Shopping & Product Advice From the Comfort of Your Own Home

Need an expert opinion or a quick demo?

Video call our product specialist through a one-way call (don't worry, you'll see them but they can't see you!) and get access to the info and advice you need.

Always free and no obligation to buy.

Personal Product Demos

See our entire product line in action and ask away! We can answer any questions you have and offer tailored advice and product recommendations to suit your lifestyle.


Book an Appointment

If you can't call us right now, or need a bit more time to gather your questions, book an in-depth one-on-one appointment with our product specialist.


Live Video Support FAQ

No, we only use your microphone so we can talk to each other. It's a one way Video link from the store to you, you'll be able to see us but we can only hear you.

No, the service is completely anonymous. If our experts are unable to take your call, we may ask for your details for the sole purpose of calling you back.

Our experts are ready to demonstrate the products we have in our showrooms and can answer all Orbit Baby related questions.

At the moment video support is limited to only when you see the video chat icon at the bottom right of the webpage. If the icon is not present we are not online. However, feel free to schedule an appointment with us!


How Does It Work?

Connect With Us

Look out for our video chat button at the bottom right of our website. If you don't see it, it means we are unavailable or on a call. Feel free to schedule with us!

Turn On Your Mic

All you need is a microphone, so don't be shy. It is a one way video, so we cant see you but you can see us (you can choose to turn your camera on if desirable).

Get Expert Advice

Receive product demos and answers to your questions from our friendly product specialist.


I thought a robot was going to come on, but it was a real human! Lindsay was amazing and she was able to show me how the stroller spins.

Mila Z.

This was so easy! No apps to download, I connected right away and the person on the other end was so knowledgable.

Daniel K.

Have An Order Question?

Looking for customer service or have a question about a recent order you placed?